The front desk staff is nothing short of exceptional. The staff in the food service areas in my opinion are nothing short of professional courteous and very well trained and customer oriented. I've been stuck here for days on end due to some other than pleasant circumstances and my experience with this hotels staff has made my stay a very wonderful experience during some other than optimum circumstances. From the front desk to food service to the sales manager I must say that I've not been treated this well possibly ever and that speaks volumes for a man that has been traveling for 40+ years. I hesitate to mention names for fear of leaving ones out but Georganna at front desk as well as Ashley and the other managers to Shane in food service and Cris the director of sales and marketing as well as all others I've had an interaction with have provided nothing short of exemplary service and should be recognized for their efforts.
Thomas
2023년 8월
I really liked the front desk staff. They were very kind and welcoming when we arrived. They also looked up my membership and applied my points for this visit. That was exceptional customer service proving that going above and beyond to meet and exceed guests expectations is a normal practice and it should not go unnoticed!
Johnise
2023년 6월
We loved everything about our stay. We arrived and checked in. I asked about the indoor pool since we knew they had one and my nephew was excited to use it. Unfortunately it was closed due to maintenance. Then the room we were supposed to have with a tub did not have one. And the check in host let me know and she saw we were disappointed. She immediately upgraded our room. I mean like really upgraded. I've never seen such an amazing room. Our jaws literally hit the floor . The room had 2 bathrooms, full kitchen, living room, master bedroom, working area. It was stunning. All the staff we ran into and talked to were super friendly. The hotel and the restaurant were super cleaned. We really loved our stay and will probably be booking again soon. Hopefully the pool will be open. But my wife and nephew and I were very happy. So thanks..
Christian
2023년 3월
I love the property and the bar in the hotel. Food is amazing. Todd (restaurant manager) and Michelle (bartender) are amazing people and take the time to speak with us one on one. Amazing experience
Alex
2024년 4월
Modern, spacious, great pool with plenty of sunloungers/chairs. Food very tasty.
Carleen
2024년 6월
I thought the staff was friendly and accommodating. When I asked the housekeeper for extra towels when she cleaned the room, she left two extra fluffy and clean towels.
Agnes
2024년 8월
This hotel is my husband and I's favorite hotel of all time! We stay here anytime we go to Pittsburgh. They have an amazing bar and restaurant and the staff have always been so kind and helpful. The rooms are nice and comfy as well! I definitely recommend.
Emily
2024년 3월
like the location and the amenities that were available ...even late night. i found the staff to be quite helpful particualrly at the front desk as well as at the bar. Look forward to visiting again to see the steelers play!
Bradford
2023년 11월
We stayed at Doubletree for a volleyball camp that was at the fitness center behind the hotel. We were able to get our girls Starbucks at the hotel and something for breakfast before going to volleyball. Worked great for our stay. Comfy clean rooms and very friendly staff. Would definitely stay again.
Amy
2024년 7월
The outdoor pool area was nice. Parking was ample. Our room was quiet and the beds were comfortable. It was great to have a big closet, a safe, and a refrigerator. There were a lot of elevators so we were able to avoid the lobby area. It was still a long walk to our room. Even though we arrived on a busy Friday night, there were plenty of luggage carts.
Barbara
2022년 7월